SHIPPING & RETURNS
SHIPPING
Due to an unusually high order volume, we are currently experiencing order processing delays of 5 business days. Please know we are working as quickly as possible to process all orders in a timely manner, and will provide updates as soon as possible. To offset these delays, all orders placed during this time will receive complimentary Next Day Air shipping.
Shipping: cost 200 AED. The order may be sent with several parcels from different cities (showrooms). You can track parcels via DHL’s websites.
PRE-ORDERS
Pre-order status relates to an item which you are able to purchase in preview from the new collection or as limited edition. This typically means that the item is still in production when ordered and is not immediately available in our fulfillment center at that time. Once at checkout please verify if the product is in pre-order status and the estimated ship date associated with this item. If an order contains a pre-order item, the entire order will not ship until all items are in stock unless otherwise specified to our customer service team. Partial fulfillment of international orders is not available at this time. Expected ship dates may vary for pre-orders and are subject to change.
EXCHANGES & RETURNS (U.S.)
We kindly inform our customers that returns for refunds are not within the scope of our policy. However, we do offer the option for exchanges within a 14-day period from the date of purchase. To facilitate this exchange, we request that the product remains accompanied by its original tags and the invoice. Your understanding of these terms is greatly appreciated.
Initial shipping fees are non-refundable. All domestic and international return fees are the responsibility of the customer. We are currently unable to accept international exchanges.
FINAL SALE
Items denoted as 'Final Sale' are not eligible for return or exchange. No refunds will be made on final sale merchandise.
CUSTOMER CARE
Please contact us with questions related to your order at:
customerservice@b-no7.ae
